All Services
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Managed Support
Your dedicated technology team, on demand.
Ongoing managed services and technical support for organizations that need a reliable technology partner. We act as an extension of your team — proactive, responsive, and always aligned with your business goals.
Use Cases
When teams call us
- 24/7 infrastructure monitoring and alerting
- Help desk and tier-1/2/3 support
- SLA-backed incident response
- Patch management and security updates
- Performance optimization
- Technology advisory and roadmap planning
Deliverables
What you receive
- Dedicated support team with defined SLAs
- Monthly health and performance reports
- Incident management and postmortem reports
- Regular security patch cycles
- Quarterly technology review meetings
- Escalation paths and emergency contacts
Technology Stack
Tools we use
PagerDutyDatadogZendeskJiraSlackAWS CloudWatchOpsGenieAnsible
Case Study
SLA-Backed Support Copilot
The Problem
A legal tech company lacked internal DevOps capacity and suffered 8+ hours of downtime per month.
Our Solution
Transitioned to Concordia Managed Support with 24/7 monitoring, on-call rotations, and proactive patch management.
Result
Downtime reduced to under 15 minutes per month. 98.5% of tickets resolved within SLA.
Also Available
Other services
Ready to explore Managed Support?
Book a discovery call and we'll scope the right engagement for your situation.